PernixData stops working after upgrade to vSphere 5.5 U2 Patch ESXi550-201505002
During a hardware maintenance task I decided to do update my ESXi hosts to the newest available patch. In my case it was patch ESXi550-201505002 which is the replacement for Patch 5 (ESXi550-201504002). After both hosts where updated I saw that PernixData wasn’t working correctly:
My hosts shows that no PernixData Host Extension was installed.
No hosts shows up in the Host Usage overview.
And there was an Unknown status for the PernixData network.
I connected to the ESXi hosts through SSH and checked if the service was installed and running.
esxcli software vib list |grep PernixData shows that PernixData 220.127.116.11 was installed.
I tried to get the status of the Host Extension with /etc/init.d/prnxd status and got this
/opt/pernixdata/bin/prnxd: error while loading shared libraries: libpython2.6.so.1.0: cannot open shared object file: No such file or directory
Looks like there was a problem with the libpython library.
I checked the python version of the current host with python -V and it shows version 2.7.8. I checked also a hosts prior patch ESXi550-201505002 and it shows 2.6.8.
Looks like this could be the problem but I need to be sure that this is the problem. I asked a PernixPro mate to check the knowledge base because as of today the knowledge base is only available to registered Partners, Users or PernixPros. He confirmed that there is a python incompatibility issues where the ‘prnxd’ process cannot start.
The following PernixData versions are affected:
- FVP 18.104.22.168 and 22.214.171.124
- FVP 126.96.36.199 through 188.8.131.52
- FVP 184.108.40.206 through 220.127.116.11
- All FVP 1.5
The update inside patch ESXi550-201505002 was ESXi550-201505101-SG where you can find this line:
Python is updated to version 2.7.8 on ESXi.
PernixData had already fixed this problem in version 18.104.22.168 because the problem was already seen in ESXi 5.1 Patch ESXi510-201503101-SG which was released in March.
For all other PernixData releases there is no update so I would recommend to upgrade/update to the latest version which is 22.214.171.124.
After I installed 126.96.36.199 everything worked again without problems.